Ringgs Phone Store – Samsung Supreme
St. Ellis House, Opposite Supreme Court, Nairobi
📧 ringgstechtrading@gmail.com | 📞 0724 000 144
Return & Exchange Policy
At Ringgs Phone Store, customer satisfaction is our top priority. Please read the following policy to understand how returns and exchanges are handled.
1. Exchanges
We gladly accept exchanges under the following conditions:
- The product must be covered under warranty
- The issue must be verified and approved by our customer service team
- Exchanges are subject to availability of the replacement product
If you believe your product qualifies for an exchange, please contact us with the following:
- Proof of purchase (receipt or invoice)
- Product serial number (if applicable)
- Description of the issue
2. Returns
We accept returns only for defective products that meet the following criteria:
- The product was purchased directly from Ringgs Phone Store
- The defect must be verified by our customer service team
- The product must be returned with original packaging and accessories
Returns will not be accepted in cases of:
- Damage caused by misuse, accidents, or unauthorized repair
- Products with missing parts or altered serial numbers
3. Return Process
To initiate a return or exchange:
Contact our support team via ringgstechtrading@gmail.com or 0724 000 144
Provide purchase details and a clear explanation of the issue
Our team will guide you through the verification and approval process
Once approved, bring or send the product to our store for return/exchange processing
4. Important Notes
- Returns or exchanges must be requested within the warranty period
- Approval is solely at the discretion of Ringgs Phone Store upon inspection
- Refunds are not issued; only exchanges or repair services are offered for eligible products
Thank you for choosing Ringgs Phone Store – Samsung Supreme.
We value your trust and are committed to serving you better.
